Privacy Policy

Your personal information and our privacy policy

These terms and conditions together with our Cookie Policy and any other documents referred to by us apply to all users of the Stonebridge International Insurance Ltd. (Stonebridge) website (the "Site") and you understand that by accessing this Site you agree to be bound by them.

Stonebridge will only collect or hold any personal information through your use of this Site where you complete the appropriate request box to request more information about us or our products or services, or you opt to complete any of the quote pages on the Site.

Stonebridge is committed to complying with the requirements of UK and EU Data Protection legislation. This means that in the provision of our services, appropriate information is processed and kept securely in strict accordance with such requirements.

Stonebridge is part of the international AEGON Group and uses its group facilities to assist in providing these services. Stonebridge may share your details with other carefully selected organisations in the US and worldwide solely for the purposes of servicing and administering your insurance, conducting analysis and market research, and meeting legal / regulatory requirements. By submitting your personal data you agree to this transfer.

Stonebridge will not sell or rent or in any way transfer any personal information to any outside company or organisation. Stonebridge will take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Dealing with other people

At your convenience Stonebridge may accept instructions from you or at your request from your spouse or partner on the management of your policy. If you would like to nominate anyone else to deal with your policy for you on a regular basis, please let Stonebridge know. In very exceptional circumstances we may also deal with other people who call on your behalf without such nomination (e.g. where you are incapacitated in some way).

Call recording

Stonebridge may record telephone calls for training and quality checking purposes.

Security

Stonebridge, as operator of this Site, takes security of your data very seriously. Whenever you fill in your details on one of the quote pages, it is automatically protected using Secure Socket Layer (SSL) between your computer and ours. SSL works in the following ways:

  • it greatly reduces the risk of impersonation – you can tell that you are using a genuine SSL site by the padlock symbol at the bottom of the screen. Clicking on the padlock will reveal our Registration Certificate that is issued by Comodo, a leading Internet security company.
  • it encrypts data – as soon as your computer has recognised our computer they encrypt all information that is passed between them. Data encryption means that no-one else can read or change your information as it travels over the Internet.
  • it prevents scrambling – SSL uses a Message Authentication Code (MAC) to prevent anyone tampering with our Internet Site. Your computer will always check this code before it takes a message from us. This means that if anyone tried to interfere with a message, your computer would not recognise the code and would alert you.

Although Stonebridge shall take measures to protect the security of your data we cannot guarantee the security of your personal information when processed through the Site and the Internet. Furthermore we cannot accept liability for loss or theft of your personal details when processed on the Site and, or through the Internet.

Stonebridge logs your IP address (this is your computer's individual identification number for internet connection) and captures and stores session information such as type of browser used. This information is automatically logged by our web-server and is only used for system administration. We use cookies, but only to maintain the integrity of sessions and to allow customers to navigate the site.

Access to Information

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

If you wish to access such information or have any queries concerning this privacy policy, please contact:

The Data Protection Officer
Stonebridge International Insurance Ltd.,
Braywick Gate, Braywick Road
Maidenhead SL6 1DA
United Kingdom

Changes to our Privacy Policy

We reserve the right to change our privacy policy at any time with or without notice and any changes we may make to our Privacy Policy in the future will be posted on this page.

All rights reserved, May 2012

 

Contact Us

Email: customerservices-uk@stonebridge-insurance.com

Telephone: 0808 178 3232

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